At Skynovia, customer satisfaction is a top priority. We maintain transparent and fair return & refund practices.

1. Return Eligibility

  • Returns are accepted within 7 calendar days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • A valid order number and proof of purchase are required.

2. Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare products

  • Items marked “Final Sale” or “Clearance”

  • Gift cards or promotional items

3. Damaged or Wrong Products

If your order arrives damaged or incorrect:

  • Contact info@skynovia.store within 48 hours of delivery

  • Provide photos or video evidence

  • Once verified, we will issue a replacement or refund at no additional cost.

4. Refund Methods

  • EasyPaisa & JazzCash: Refund within 5 to 7 working days.

  • COD Orders: Refund issued through EasyPaisa or JazzCash.

  • Refunds are made to the original payer only.

5. Return Shipping

  • If the error is from our side (damaged or incorrect item), Skynovia covers shipping.

  • If returning for personal reasons, the customer bears the shipping cost.

6. Exchange Policy

  • Exchanges are possible if the item is available in stock.

  • If unavailable, you may opt for a refund or select another product of equal value.

7. Inspection & Approval

All returned items are inspected upon arrival. Refunds or exchanges are approved only after quality checks are completed.

8. Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once shipped, the order will be processed as a return.

9. Policy Updates

Skynovia reserves the right to amend this policy without prior notice to ensure fair business practices.

10. Contact for Returns

📧 info@skynovia.store
Subject: Return Request, [Order Number]
Include: Reason for return and images of the product