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1What is Skynovia?
Skynovia is an online skincare boutique offering clean, effective, and science-backed skincare, hair care, and lip care products for all skin types. We focus on transparency, skin health, and making quality self-care accessible to everyone across Pakistan.
2What types of products do you offer?
We offer a diverse range of skincare products, including:
Cleansers, toners & moisturizers
Serums, masks & treatments
Sun protection products
Lip care & targeted skincare solutions
Gift sets and skincare bundles
All products are carefully selected for quality, safety, and results.
3Are your products safe for all skin types?
Yes ✅. Our collection includes products suitable for dry, oily, combination, sensitive, and acne-prone skin. We avoid harsh chemicals such as parabens, sulfates, and artificial dyes. For sensitive skin, we recommend patch-testing before full application.
4How can I place an order?
Shopping with Skynovia is simple and secure:
Browse products at skynovia.store
Add your chosen products to the cart
Proceed to checkout and enter your details
Choose your payment method (EasyPaisa, JazzCash, or COD)
Confirm your order, and you’ll receive a confirmation message
5What payment methods are accepted?
We accept:
EasyPaisa
JazzCash
Cash on Delivery (COD)
All transactions are processed through secure channels.
6Do you deliver nationwide?
Yes! Skynovia delivers to all cities and towns across Pakistan. Whether you’re in a major city or a smaller town, we ensure your order arrives safely and on time.
7How long will my order take to arrive?
Major Cities: 3 to 5 working days
Other Areas: 5 to 7 working days
Delivery timelines may vary slightly due to location or courier delays.
8What if I receive a damaged or wrong product?
In the unlikely event of a damaged or incorrect order:
Contact us at info@skynovia.store
within 48 hours
Provide photos or a short video of the issue
Our support team will guide you through the replacement or refund process
9Can I return or exchange products?
Yes. We offer a 7-day return and exchange policy if:
The product is unused and in original condition
Packaging is intact
A valid proof of purchase is provided
Certain items (like opened skincare products) may not be eligible due to hygiene regulations.
10How can I contact customer support?
📧 Email: info@skynovia.store
🌐 Website: skynovia.store
🕒 Support Hours: Monday to Saturday (10 AM to 7 PM)
